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ERP Vendor Selection Criteria for e-Commerce


What is ERP?


Enterprise Resource Planning is a modular software system used by organizations, to integrate functions related to technology, services and human resources, in order to automate the business.


Reasons for Implementing an ERP

 

Reduces Data Redundancy, Human Involvement, and Error:


The ERP system integrates e-commerce storefront, web customers, payment & shipping information and web order details. Similarly, the system helps to upload the details of inventory and item from ERP to the e-commerce portal. The integration eliminates the need to re-enter the data. This in turn, helps in reduction of data redundancy, and errors due to human involvement.

Reduces Operation Costs:


Real-time data, available from the ERP system on to the storefront, allows consumers to view the available inventory, latest order status, and to track shipments using tracking numbers. The automated data inputs minimize errors, re-works, as well as order backfires. These benefits help in reduction of operational costs.

Increases Internal Productivity:


Integrated systems have demonstrably played a vital role in streamlining several business processes. This reduces the involvement of human resource in processes. Integration of web sales orders with the ERP system in real-time, has helped the backoffice ERP users to track orders instantly and start further processing. Thus, reducing the order fulfilment cycle.

Reduces Inventory Cost:


All information related to web sales is displayed in the ERP system promptly. These web transactions in turn also get the ERP item inventory updated. With an updated real-time data inventory and web sales, an ERP user can plan the inventory purchase, thus reducing costs.

Increases Customer Satisfaction:


The ease of getting real-time product data, inventory availability and order tracking details from ERP system, increases consumer satisfaction.

Generates Financial Reports in ERP:


E-commerce applications generate financial reports of sales. Integrating e-commerce with ERP helps the business to produce balance sheet, cash flow, trial balance and P/L Statement, providing the much-needed clarity to financial information.

Better Control of your Business:


Integration of e-commerce storefront with ERP business processes enables business owners to control their business and reap competitive gains.




Organization who evaluate the ERP Software and Other Tech Companies


  • Gartner

Who is Gartner?

Founded in 1979, Gartner is the leading research and advisory company. It expanded well beyond its flagship technology research to provide senior leaders across the enterprise with the indispensable business insights, advice and tools they need to achieve their mission-critical priorities and build the organizations of tomorrow.
Together with their clients, Gartner fuels the future of businesses so that a more successful world takes shape.

Business Size







Trusted by Microsoft, SAP and Many other MNCs





Gartner’s definition of this market includes cloud core financial management suites marketed and sold to the following sizes of enterprise:

  • Midsize enterprise — Annual revenue from $50 million to $1 billion
  • Large enterprise — Annual revenue from more than $1 billion to $5 billion
  • Global enterprise — Annual revenue of more than $5 billion



Type of ERP


Tier 1 ERP vendors

  1.  SAP
  2. Oracle
  3.  Microsoft
  4. Infor
  5. Workday

We have observed that the difference in scale and complexity between the tiers, has resulted in an inevitable consequence that is reflected in the considerable pricing variance between the tiers. As envisaged, tier 1 solutions typically have been found to be been expensive than tier 2 solutions.

Compared to tier 1, the tier 2 ERP is less complex and costly. Tier 2 can be more comprehensive to meet the core needs across a business, such as marketing, HR, finance, operations, sales and supply chain. It can also be targeted to meet specific needs, such as types of manufacturing, retail or distribution. Other vendors in this category include NetSuite, Epicor, Sage, Plex and Syspro. Tier 1 ERP vendors may also offer tier 2 software.





ERP Vendor Selection Process

Vendor Evaluation

  • How long has the vendor company been in business?
  • What kind of support do they offer?
  • Is the solution scalable?
  • What deployment and hosting options do they provide?
  • Vendor Reputation


e-Commerce Business Requirements

  • Order Management
  • Customer Information
  • Inventory Management
  • Product Management
  • Shipping and Delivery Management
  • BI and Analytics
  • Financial Accounting
  • Planning and project scheduling
  • Purchase
  • Web App
  • API Integration
  • Cloud hosting

 



Tier 1 Vendors 

                                                                                                                  


SAP

How long?


SAP: A 47-year history of success

In 1972, five entrepreneurs in Germany (Dietmar Hopp, Hasso Plattner, Hans-Werner Hector, Klaus Tschira, and Claus Wellenreuther) had a vision for the business potential of technology. Starting with one customer and a handful of employees, SAP set out on a path that would not only transform the world of information technology, but also forever alter the way companies do business. Now 47 years and more than 437,000 customers stronger, more than ever, SAP is fueled by the pioneering spirit that inspired its founders to continually transform the IT industry.


Vendor Reputation

 


SAP worked with the following industries?

 


How much they would charge for end to end ERP Implementation?


Target Customers
$1 Billion Plus Annual Revenue
Implementation
15 Months
Length of Operational Disruption
128 Days
Multi Currency
Yes
Audit Management Demo
Yes
User Defined Dashboards Demo
Yes
Industry Intelligence
SAP Upscale Commerce allows manufacturers and merchants to quickly launch “pop-up” e-commerce stores.
Cost Approx
$3.21 Million


SAP e-Commerce Scope:

SAP is a leading provider of ERP solution for both large enterprises and SMBs. They have a huge market and multiple offerings for small cost-conscious companies as well as more enterprise products focused on bigger companies such as SAP ERP and SAP Business One. Additionally, SAP also has Hybris (its own eCommerce product), so they are also an eCommerce focused company.

Key Highlights:


  • Full suite of CRM, ERP, and eCommerce products
  • Many third-party connectors for top eCommerce platforms
  • Both SMB and Enterprise products
  • Enterprise capabilities to scale as you grow
  • Large user base
  • Gartner ERP Leader

 

Microsoft

How long?

Microsoft Dynamics: A 21-year history of success


How much they would charge for end to end ERP Implementation?


Details
Remarks
Target Customers
$1 Billion Plus Annual Revenue
Implementation
8 Months
Length of Operational Disruption
128 Days
Multi Currency
Yes
Audit Management Demo
Yes
User Defined Dashboards Demo
Yes
Cost Approx
$0.5 Million ( half a million )


Microsoft Dynamics e-Commerce Scope:


Microsoft Dynamics ERP is a leading provider of enterprise resource planning products that has multiple versions, 365, AX, GP and Nav. Microsoft seems to be completely focused on the cloud 365 version, as its website and marketing strategy dominates this ERP solution. Their focus is on finance, operations, sales, customer engagement, and fulfilment industry. Microsoft does not have its own eCommerce connectors, so it relies on 3rd party solutions on the market to connect Microsoft Dynamics with Magento and other major eCommerce platforms.

Key Highlights:


  • Full suite of CRM, ERP, and eCommerce all in one platform
  • Reasonably priced for SMB companies
  • Enterprise capabilities to scale as you grow
  • Large growing user base


Additional Information

 






Oracle                                                                                                        


How much they would charge for end to end ERP Implementation?


Details
Remarks
Target Customers
$750 Million Plus Annual Revenue
Implementation
14 Months
Length of Operational Disruption
128 Days
Resource Strategy
51% Internal Resources
Work Flow Configuration Demo
Yes
Customer Contract Mangement Demo
Yes
Purchasing Demo
Yes
Quality Assurance Demo
Yes
Industry Intelligence
racle Commerce Cloud is frequently updated
Cost Approx
$3.25 Million


Netsuite e-Commerce Scope:                                                       


NetSuite is a fast-growing ERP software built on the cloud that handles the needs of small as well as large companies. Recently, NetSuite was acquired by Oracle and is in the process of becoming a leader in the ERP space. Being part of a massive organization like Oracle, provides great option to NetSuite as it has a full suite of CRM, ERP and eCommerce products that can scale up to the needs of larger companies.

Key Highlights:


  • Full suite of CRM, ERP, and eCommerce all in one platform
  • Reasonably priced for SMB companies
  • Enterprise capabilities to scale as you grow
  • Owned by Oracle with heavy future investment in the platform
  • Large growing user base
  • Leading ERP platform according to Gartner

Financial Aspects covered

  1. Income Statement
  2. Comparative Income Statement
  3. Balance Sheet
  4. Comparative Balance Sheet
  5. Cash Flow Statement
  6. General Ledger
  7. Trial Balance
  8. Chart of Accounts
  9. Transaction Details
  10. Realized Exchange Rate Gains and Losses
  11. Unrealised Exchange Rate Gains and Losses 





Additional Information




Vendor Reputation

 






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Infor

How much they would charge for end to end ERP Implementation?


Details
Remarks
Target Customers
$1 Billion Plus Annual Revenue
Implementation
8 Months
Length of Operational Disruption
128 Days
Multi Currency
Yes
Audit Management Demo
Yes
User Defined Dashboards Demo
Yes
Cost Approx
$0.5 Million ( half a million )


Infor e-Commerce Scope:

Infor is a leading ERP platform serving a wide range of customers that includes both small and large companies. Its products are heavily expanded to the cloud and focus on a range of industries including defense, aerospace and retail. Recently, Infor launched some AI products and continues to innovate in the ERP space. They have also entered into partnership with AWS showing their commitment to the cloud and eCommerce.

Key Highlights:


  • Partnered with AWS
  • Full suite of CRM, Operations, ERP and financial products
  • Solutions for manufacturing, retail and many other types of businesses
  • Constantly evolving and improving their ability to integrate with eCommerce platforms via API’s



Vendor Reputation

 




Odoo e-Commerce Scope :                                          

Odoo is a cloud-based ERP software and is focused on clients that have small business. Their collection of apps covers websites, sales and operations that can be used as a full-blown ERP solution or for specific purposes. The company has SMB friendly pricing policy that starts at 25 per month per user. Odoo has partnership with major eCommerce platforms like Magento and Shopify and is focused on eCommerce businesses.

Key Highlights:


  • Full suite of CRM, Operations, and eCommerce products
  • Many third-party connectors for top eCommerce platforms
  • SMB focused suite of products
  • Growing SaaS user base

Vendor Reputation

  Vendor History

Epicor                                                                                                                             

Epicor is a leading ERP solution focused on mid-sized manufacturing companies. Though the company is focused on manufacturing businesses, but it has solutions for retailers and distributors as well. Recently, Epicor has expanded its cloud services and partnered with Magento (a leading eCommerce platform) to advance its eCommerce capabilities. They have a full suite of ERP, financial, operational and CRM products to handle most back office situations. Epicor’s partnership with Magento shows they are interested in integrating with a leading eCommerce platform instead of building it themselves.

Key Highlights:


  • Partnered with Magento
  • Full suite of CRM, Operations, ERP and financial products
  • SMB focused suite of products
  • Solutions for Manufacturing, retail, and distributors
  • Investing in new SaaS versions

Additional Information  

 
 





Approx. Cost : $175 onwards

Vendor Reputation 

  Vendor History

Workday                                                                                                      


Workday is a major provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday offers financial management, human capital management and analytics applications designed for the largest organizations in the world. Workday is a trusted provider of ERP solution for hundreds of companies, which range from medium-sized businesses to Fortune 50 enterprises.

Workday provides the following key features:

  • Financial Management
  • Big Data Analytics
  • Human Capital Management



eCommerce scope  – ERP designed for HR and Financial Modules



***It is not meant for end to end eCommerce operation.

Vendor Reputation

  Vendor History

Sage


Sage e-Commerce Scope:                                              

Sage is well known for its accounting and payments products that often partners with eCommerce platforms like Shopify or Magento. Various connectors existing in the industry have facilitated cost-effective integrations between Sage and Magento or other major eCommerce platforms.

  • Core focus on financial products
  • Full ERP products for beyond financial use
  • Sage pay for payment processing
  • Many prebuilt modules for integrating with platforms like Magento and Shopify

Vendor Reputation

  Vendor History

 



*** Primary focus is on Online payments Modules and Financials




Additional Information 

   
Acumatica                                                  



Acumatica  e-Commerce Scope                                                      


Acumatica eCommerce software solution allows you to manage eCommerce orders, inventory, picking-packing-shipping, returns, accounting and customer support from a single dashboard.

Acumatica’s complete ERP solution integrates its CRM, financial, inventory, sales and fulfilment systems with popular eCommerce platforms.

This means you can promise more to your customers - and deliver.





Support


There are two major options for support:

  • Support Through Your Local Partner
  • Acumatica Direct Support

Acumatica offers several options for software licensing:

  • SaaS Subscription – Pay an annual subscription fee based on our Acumatica ERP pricing. Your Acumatica installation and maintenance responsibilities will be handled by an experienced, full-time IT organization such as Amazon Web Services (our most popular option).
  • Private Cloud Subscription – Acumatica also offers a private cloud option where you pay an annual fee and can deploy on premises or at your preferred hosting provider.
  • Private Perpetual License – Pay a one-time cost for the perpetual license up front along with a recurring annual maintenance fee and deploy the software on premises or at your preferred hosting provider.


  Vendor Reputation




QAD                                                                                                                                                                                     


eCommerce scope  – ERP designed for supply chain Management and B2B e-Commerce functionalities

***It is not meant for end to end eCommerce operation.

Additional Info


Value and Benefits
The primary value offered by QAD EDI (Electronic Data Interchange) eCommerce is a tighter integration with business partners. The other benefits include – quick response to changes in the supply chain, and better achievement of targets for key customer service and fulfilment metrics. Greater return on assets deployed in QAD EDI eCommerce and fulfilment processes are added benefits. 

Reduces EDI cost. Saves development, testing and implementation time through easily defined trading partner maps at the user interface level.

Speeds up integration of new trading partners.
 
Simplifies upgrades to new versions of QAD Enterprise Applications.
Increases inventory accuracy. QAD helps to maintain accurate inventory balances with links to its customer consignment consumption, supplier drop ship, Kanban activity, Supply Chain Portal advance ship notices and gateways for EDI Warehouse transactions.

Reduces order to delivery time.
 
Improves cash flow. Speeds up payment processes, reducing days sales outstanding and days payables outstanding.

KEY FEATURES

  • Effectively manages EDI communications between trading partners, QAD Enterprise Applications and other enterprise solutions. Trading partner document specifications are applicable to processing EDI data whether you connect to the Internet using HTTP or deliver an XML-formatted message to a middleware product or back-end application.
  • Exchanges business documents in QAD’s standard neutral format (SNF) and XML-formatted messages. Supports all versions of ANSI X.12, EDIFACT, ODETTE, VDA, RND, and XML/EDI when deployed in combination with QAD Managed EDI.
  • Recognizes inbound XML documents and translates them into structured QAD Enterprise Applications business documents. Allows marking exported data elements with XML tags for partners that require XML formatted documents.
  • Supports HTTP connectivity with external applications exchanging XML documents with QAD Enterprise Applications and connections with middleware products, such as IBM WebSphere MQ Series, to provide message transport services between applications.
  • Replaces wasteful and error prone paper forms with electronic communication.


Vendor Reputation

  Vendor History

Plex ERP for Manufacturers                                                                                  Plex Manufacturing Cloud offers robust ERP software solutions for manufacturing industry. The software was developed by manufacturing experts who endeavoured for continuous innovation and customer success in business. Plex connects the entire gamut of manufacturing operation in cloud, giving complete visibility and control over the manufacturing process.



The Plex Manufacturing Cloud Architecture

  Vendor Reputation 

 

Vendor History 

 



Rootstock                                            


Rootstock software for Manufacturers                                                 

Rootstock Software® is a global provider of cloud ERP on Salesforce Cloud Platform.

Rootstock Cloud ERP in combination with Salesforce CRM, offers manufacturing, distribution and supply chain companies a single platform to grow and manage their businesses. Flexible, modern, and digitally connected, the Rootstock Cloud ERP solution allows companies to deliver a bespoke customer experience, scale operations efficiently and out-service competitions.

The Rootstock Cloud ERP for Manufacturers supports requirements for many modes of manufacturing, including:

  • Build to Order ERP
  • Build to Stock ERP
  • Engineer to Order ERP
  • Configure to Order ERP
  • Project Based ERP
  • Hybrid ERP (any combination of the above)



Vendor Reputation

  Vendor History

 Ramco System


  • Power of One: Ramco ERP is a comprehensive suite covering the entire spectrum of enterprise functions – Production, Supply Chain Management (SCM), Human Capital Management (HCM), Global Payroll, Financials & Accounting with Analytics
  • Infusing Intelligence with Artificial Intelligence & Machine Learning
  • Pioneering Voice based User Interface with seamless access to ERP via Google Assistant & Alexa
  • Anytime, anywhere access redefined with Ramco's mobile first & Cloud strategy
  • Conversation as a Platform (CHATBOTS) to create a more personalized, conversation based, immersive ERP experience
  • Easy to use, intuitive tools like Hub (A single screen that a user needs to manage ALL his role related transactions) and Mail It (Perform transactions on-the-go; No LOGIN required)
  • In memory Planning and Optimization engine to improve performance of complex processes and to provide advanced analytics

Vendor Reputation

  Vendor History

 

IQMS for Manufacturers                                                                                                                      


IQMS is a privately held, global software company based in Paso Robles, California. They develop and market manufacturing ERP and real time manufacturing execution systems to the medical, automotive, aerospace, defense, packaging, consumer goods and other manufacturing industries.

Product Details


IQMS Manufacturing ERP software provides discrete manufacturers and process manufacturers with a comprehensive solution for managing and monitoring their entire manufacturing process. The ERP solution allows for a flexible and scalable approach while eliminating data silos. IQMS solution increases cross department visibility and efficiency with a complete real-time manufacturing, supply chain and accounting system, which includes Quality, WMS, EDI, MRP, production monitoring and more.

IQMS ERP Software Features



Additional information






Vendor Reputation 

  Vendor History 

 






Third party Connecting software’s between ERP

and

e-Commerce Platform


CLORAS


CLORAS stands for Cloud Rapid Automation System that provides a consistent and scalable solution to all facets of digital commerce integrations, and with ease. The system acts as an intermediate connector, taking care of all the data flow/ data transfer between two or more data points —  CRM, ERP, E-commerce etc.

Specialties: Oracle, SAP, P21, EPR integration, Magento, ERP connector, Shopify, Shopify plus, Odoo,  Big commerce, Hybris, B2B, Manufacturers, Distributors, e-Commerce, e-Commerce platforms, Inventory Management, Logistics and Supply Chain.


nChannel


nChannel is a SaaS software that offers wholesalers, retailers and technologists with integration tools to sync data and automate processes for eCommerce, 3PL, ERP and POS systems.

Specialties:  nChannel integrates popular systems like NetSuite, Microsoft Dynamics GP, NAV, 365, RMS, Amazon, Amazon FBA, eBay, Shopify, Shopify Plus, Magento, BigCommerce, Sage, Lightspeed and Revel Systems


eBridge Software


eBridge Connections is an integrated cloud-based accounting solution that link and automate vital business processes. This software is a universal integration platform supporting a dynamic list of 30 accounting and ERP systems. 

Specialties:  Micr006Fsoft Dynamics, NetSuite, SAP, Epicor, Sage and more, providing connections to over 20 popular eCommerce carts, thousands of EDI trading partners and leading CRM applications






InSync


Operate your eCommerce business more efficiently by integrating your eCommerce, Marketplace and CRM applications with back office ERP, through their product APPSeCONNECT.

Specialties:  Microsoft Dynamics, Sage, NetSuite, SAP, Acumatica, odoo and many more. It integrates popular systems like Shopify, Shopify Plus, Magento, open cart

Request Pricing -  https://www.appseconnect.com/pricing/

 



Recommendations


NetSuite - First Preference (Mid-size Business)


NetSuite is an effective application, as it contains e-commerce functionality, better and more add-ons and integration, and the advantages of being completely cloud-based - thereby including better web access and no costs associated with hardware.

  • ·         Integration: Magento, Shopify and other e-Commerce portal
  • ·         Business Type – Small, Medium and Large
  • ·         Cost - Quotation and Monthly Payment
  • ·         Base license costs - $999 per month Approx.
  • ·         Access costs - $99 per user Approx.
  • ·         Time – 14 months
  • ·         Gartner Rated – Visionary
  • ·         eCommerce clients – Sportstop.com, inkjetsuperstore.com, www.rufflebutts.com
  • ·         eCommerce + ERP Integration = Automate Customer Orders

Acumatica - 2nd Preference


Acumatica TrueCommerce is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfilment, to digital storefronts and marketplaces, to your business system, and to whatever comes next.

  • ·         Integration - Magento and Shopify
  • ·         Business Type – Small, Medium and Large
  • ·         Cost – Quotation
  • ·         Base license costs 13K USD / Per year ( on Cloud )
  • ·         Base license costs 26K USD ( on premises )
  • ·         Additional Cost
  • Factoring Customizations into Your ERP Price
  • User-Based ERP Pricing
  • ·         Gartner Rated – Visionary
  • ·         eCommerce clients – Shoebacca,

SAP – 3rd Preference


Any system that requires extensive customizations, add-ons and user training ultimately costs your enterprise more money. SAP Business One, therefore, proves the less economical choice for SMBs. Furthermore, SAP customers are throwing away money at every turn. Installation, licensing, maintenance and support costs are exorbitant, making Business One unviable for small businesses. 

  • ·         Integration: Magento, Shopify and Others
  • ·         Business Type – Small, Medium and Large
  • ·         Cost – By Quotation
  • ·         Base license costs 54K USD / Per year ( on Cloud )
        • o   Factoring Customizations into Your ERP Price
        • o   User-Based ERP Pricing
  • ·         Time – 15 months Avg implementation
  • ·         Gartner Rated – Leader
  • ·         eCommerce clients – Nestlé, Samsung, Volkswagen

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References:


1.       https://www.gartner.com/en 

2.       https://www.owler.com







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